Our Privacy Commitment
At Bonver Casino, your privacy is not an afterthought — it is a core part of how we operate. We are fully committed to safeguarding every piece of personal and financial information you share with us. This policy sets out clearly and honestly what data we collect, why we collect it, and how it is handled. Our approach to data protection is built on transparency, and we want you to feel confident that your information is always in safe hands with us.
The Information We Collect
We collect personal information at several points throughout your journey with us — starting from the moment you create an account. The categories of data we gather include:
- Personal identification details: Your full name, date of birth, residential address, and contact information such as your email address and phone number.
- Verification documents: To comply with Know Your Customer (KYC) requirements and applicable regulations, we may ask you to provide identity documents. These typically include a government-issued photo ID, proof of address, and in some cases, evidence of your payment method. This process is a legal obligation and helps us protect both you and the integrity of our platform.
- Financial information: When you make deposits or request withdrawals, we process relevant financial data to facilitate those transactions securely. This includes details associated with the payment methods you use on our platform.
- Behavioural and technical data: We also collect information about how you interact with our site — such as device type, browser, IP address, and session activity. This helps us maintain service quality and identify any unusual activity.
We only ask for what is genuinely necessary. Providing accurate information during registration and verification is essential to keep your account secure and functioning without disruption.
How We Use Your Data
The information we hold about you serves specific, defined purposes. We do not use your data arbitrarily, and every use is grounded in either a contractual necessity, a legal obligation, or a legitimate operational interest.
The primary reasons we process your data include:
- Account management: To create, maintain, and manage your Bonver Casino account, including verifying your identity and keeping your preferences up to date.
- Transaction processing: To handle deposits, withdrawals, and any related financial activity accurately and securely.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent behaviour, money laundering, or any other activity that could harm you or the broader player community.
- Legal compliance: To fulfil our obligations under applicable laws and regulations, including Anti-Money Laundering (AML) requirements and licensing conditions.
- Customer support: To respond to your queries and resolve any issues you raise with our team.
We may also use your contact details to send you relevant updates or promotional communications. If you would prefer not to receive these, you can opt out at any time through your account settings or by contacting our support team directly. We will always respect that choice promptly.
Data Sharing & Third Parties
We want to be entirely straightforward on this point: we do not sell your personal data to third parties. That is not something we would consider, under any circumstances.
However, to operate effectively and meet our legal obligations, we do share certain data with trusted partners whose involvement is necessary for our services to function. These include:
- Game providers: The studios and software suppliers whose games are available on our platform may receive limited technical data required to deliver those games to you.
- Payment processors: To facilitate deposits and withdrawals, relevant financial data is passed securely to the payment providers you use. These partners are bound by strict data handling standards.
- Regulatory and licensing authorities: We share data with the relevant regulatory body overseeing our licence when legally required to do so. This is a standard part of operating a licensed casino and ensures accountability.
- Fraud prevention and compliance services: We work with specialist providers to verify identities and flag potentially suspicious activity.
All third parties we engage with are carefully assessed and contractually required to handle your data with the same level of care and confidentiality that we apply ourselves.
Data Security & Retention
Keeping your data secure is something we take seriously from a technical standpoint. We use industry-standard measures to protect the information held on our systems, including:
- SSL (Secure Socket Layer) encryption across our platform to protect data transmitted between your device and our servers.
- Secure, access-controlled servers with restricted internal access based on staff role and operational need.
- Regular security assessments and system monitoring to identify and address vulnerabilities promptly.
No system can guarantee absolute security, but we apply rigorous controls to minimise risk and respond quickly if an issue is ever identified.
In terms of how long we keep your data — we retain personal information only for as long as is legally required. Our regulatory obligations, particularly those related to AML compliance, mean that certain records must be kept for a defined period following the closure of an account or the end of a business relationship. Once that retention period has passed and there is no further legal basis for holding the data, it is securely deleted or anonymised.
Your Privacy Rights & How to Contact Us
As someone whose data we process, you have a number of rights that we fully support and respect. These include:
- The right to access the personal data we hold about you.
- The right to correct any inaccurate or incomplete information.
- The right to request deletion of your data, subject to any legal retention requirements that may apply.
- The right to object to certain types of processing, including direct marketing.
- The right to data portability where applicable under relevant privacy law.
We will always handle such requests honestly and in good faith. Please be aware that some requests — particularly deletion — may be limited where we are legally required to retain certain records.
If you would like to exercise any of these rights, or if you have any questions about how we handle your data, please get in touch with our team. We are here to help and will respond to privacy-related queries as promptly as possible.
Contact our support team through the available channels in your account to reach our privacy team or Data Protection Officer. You can also manage your account settings directly to update your communication preferences or review your stored details at any time.